Privacy Policy

This Privacy Policy describes how CozyRelic - operated jointly by NIK CORE LLC (United States) and Niko Brands s.r.o. (Czech Republic, IČO 29786096) ("CozyRelic," "we," "us," or "our") - collects, uses, and shares information about you when you visit our pre-order website at cozyrelicdrops.com (the "Site"). NIK CORE LLC is the data controller for US visitors; Niko Brands s.r.o. is the data controller for EU/EEA visitors.

Important Notice: This website (cozyrelicdrops.com) accepts pre-orders for CozyRelic products via our Pre-Order page. No payment is collected at the time of reservation. Pre-order submissions are stored securely and used solely to fulfill your reservation and notify you when your order is ready to ship.

1. Information We Collect

1.1 Information You Provide

We may collect information you voluntarily provide to us, such as:

• Your name and email address when you fill out our contact form
• The content of messages you send to us through the contact form
• Pre-order reservation data: first name, last name, email address and country, along with the size and quantity you selected. No payment details or card numbers are ever collected.

1.2 Automatically Collected Information

When you visit our Site, we may automatically collect certain information, including:

• IP address and general geographic location (country/region level)
• Browser type and version
• Device type (desktop, mobile, tablet)
• Pages visited on our Site and time spent on those pages
• Referring website address
• Date and time of your visit

1.3 Cookies and Tracking Technologies

This Site does not use advertising or analytics cookies and does not track you across websites. Only strictly necessary technical storage may be used to load the page (for example, web fonts and icons served via a CDN). If we add analytics in the future, we will ask for your consent first, in line with EU rules.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process and record your pre-order reservation and contact you when your items are ready to ship
• To respond to your inquiries and messages submitted via the contact form
• To improve and maintain our website and user experience
• To maintain the security and basic operation of our Site
• To comply with legal obligations
• To protect the security and integrity of our Site

3. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. Pre-order data (name, email, country and the size/quantity selected) is stored in a secured Google Sheets document accessible only to authorized CozyRelic team members. Because this uses Google services, your data may be processed on servers located in the United States under appropriate safeguards; Google acts as our data processor. We may share your information only in the following limited circumstances:

• Service Providers: We may share information with trusted third-party service providers who assist us in operating our Site and fulfilling orders (e.g., hosting providers, analytics services, logistics partners), subject to confidentiality obligations.
• Legal Requirements: We may disclose your information if required by law, court order, or governmental authority.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.
• Protection of Rights: We may disclose information to protect the rights, property, or safety of CozyRelic, our users, or others.

4. Third-Party Links

Our Site contains links to external websites, including our official store at cozyrelicdrops.com/preorder and our Instagram page. We are not responsible for the privacy practices of these third-party sites. We encourage you to review their privacy policies before providing any personal information.

5. Data Retention

We retain pre-order reservations and contact form submissions only for as long as needed to notify you about the product launch and to respond to your inquiry - typically no longer than 24 months, after which the data is deleted. You can ask us to delete your data sooner at any time by emailing support@cozyrelic.com.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect your information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal information, including:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate information
• The right to request deletion of your information
• The right to opt out of certain processing activities
• The right to data portability

To exercise any of these rights, please contact us at support@cozyrelic.com.

Right to erasure ("right to be forgotten"): to have your data deleted, email us at support@cozyrelic.com with the subject "Data deletion request". Once we confirm your identity, we will delete your pre-order and contact records — including any copy held in our systems — and confirm completion to you within 30 days. Because no payment is taken at pre-order, we are under no obligation to retain your data and can erase it in full.

7.1 EU / EEA visitors (GDPR)

If you are in the EU/EEA, Niko Brands s.r.o. is your data controller. We process your pre-order data on the basis of your consent (given when you submit the form) and our legitimate interest in replying to you. You may access, rectify, erase, restrict or object to processing, request data portability, and withdraw consent at any time by emailing support@cozyrelic.com. You also have the right to lodge a complaint with the Czech data-protection authority, the Úřad pro ochranu osobních údajů (ÚOOÚ, uoou.gov.cz).

8. California Privacy Rights (CCPA)

If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), including the right to know, delete, and opt out of the sale of personal information. As stated in this policy, we do not sell personal information. To submit a request, contact us at support@cozyrelic.com.

9. Children's Privacy

Our Site is not directed to children under the age of 13 (or under 15 in the Czech Republic, and 13-16 in other EU/EEA countries under GDPR). We do not knowingly collect personal information from children below the applicable age. If you believe we have inadvertently collected such information, please contact us immediately and we will take steps to delete it.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes your acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• US company (data controller for US visitors): NIK CORE LLC, 7901 4TH ST N, STE 300, St. Petersburg, FL 33702, USA
• EU company (data controller for EU/EEA visitors): Niko Brands s.r.o., Rybná 716/24, Staré Město, 110 00 Praha 1, Czech Republic (IČO 29786096)
• Email: support@cozyrelic.com
• Website: cozyrelicdrops.com